Effective Date: 15th Feb 2026
Thank you for shopping with Leaf n Line. We specialize in handcrafted Terrariums and Paintings and take great care to ensure that every product is safely packaged and delivered.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays
- Processing times may increase during busy periods
- Custom or handmade items may require additional preparation time
Once your order is shipped, you will receive a confirmation email with tracking details if available.
2. Shipping Methods and Delivery Time
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days
Delivery times may vary depending on courier services, customs processing, weather conditions, or high demand periods.
3. Shipping Charges
Shipping costs are calculated at checkout based on the delivery location, package size, and shipping method.
Occasionally, promotional offers such as free shipping may be available.
4. Packaging for Fragile Items
Leaf n Line takes special care when packaging fragile items such as:
- Open Terrariums
- Closed Terrariums
- Kokedama Terrariums
- Oil Paintings
- Acrylic Paintings
- Mixed Media Paintings
Protective materials are used to minimize the risk of damage during transit.
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping details at checkout.
Leaf n Line is not responsible for delivery issues caused by incorrect or incomplete addresses.
6. Order Tracking
If tracking is available, customers will receive a tracking number via email once the order has been shipped.
7. Damaged or Lost Shipments
If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.
For lost shipments, we will coordinate with the shipping carrier to investigate the issue.
8. International Shipping and Customs
International orders may be subject to customs duties or taxes imposed by the destination country.
These charges are the responsibility of the customer.
9. Contact Us
Leaf n Line
Email: info@leafnline.com
Website: https://leafnline.com/
